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Shipping FAQ

Welcome to Cigar City Softwash's Shipping and Return Policies

At Cigar City Softwash, we take pride in offering you top-quality products at competitive prices. We understand that when it comes to shipping, costs can sometimes seem high in comparison to the item's value. We rely on external carriers for shipping, and their rates are based on weight and destination. To provide you with flexibility, we offer various shipping options, ensuring you can select the one that suits your needs best.

- Return Policy: We aim to ensure your satisfaction with every purchase. If you receive a defective item or an incorrect order, please contact us for a return authorization. We do not charge restocking fees for these cases.

- Returns for Unwanted Items: If you wish to return items that were not needed or were ordered incorrectly, we accept returns within 30 days from the original purchase date. These items must be in resaleable condition and returned in their original packaging or as sold to you, accompanied by the receipt. Please be aware that these returns will incur a 15% restocking fee.

- Special Orders: Please note that special order items do not qualify for our standard return policy.

- Quality Assurance: We stand by the quality of our products. We reserve the right to refuse credit for items that show signs of wear or use beyond the terms of our policy.

- Order Modifications: Once an order is placed, we cannot add to it. Any changes to an order after submission, including cancellations, will incur a $15.00 change order fee.

- Shipping and Lead Times: We strive to process and ship orders efficiently. Most products will ship by the next business day unless otherwise indicated. Please note that some items, such as pressure washers, hose reels, and custom equipment, might have longer shipping times, up to 10 days.

- Shipping Coverage: We ship within the continental US, including Alaska, California, and Hawaii. We also ship Internationally, but you will need to email us for a quote. 

- Shipping Insurance: All shipments include full value insurance at no cost to you.

For further details on our policies or if you have any questions, please feel free to contact us at 813-686-7638. Your satisfaction is our priority, and we are here to make your experience with Cigar City Softwash exceptional. Call us for assistance with returns, inquiries, or any concerns you may have. Thank you for choosing us as your trusted partner in exterior cleaning solutions.