New Rig Warranty

Cigar City Assembled Rig Warranty

Thank you for choosing our rig for your pressure washing needs. We want to ensure that you have a clear understanding of our warranty terms and conditions. Please read the following information carefully. Pressure Washing is a maintenance intensive industry and you must be able to carry out repairs on your own. 

  • Rig Testing and Maintenance: All rigs are thoroughly tested for a minimum of one hour under pressure before leaving our shop in addition to a one-hour walk through on delivery to show you how to operate your rig and that everything is working correctly. It is your responsibility as the end user to perform all maintenance and repairs on the rig after this point. We do not provide payment to any other company for repairs for any reason. In the event of a part failure or defect, we can ship the replacement part to your preferred service center, but you are responsible for their labor.

  • CCSW Workmanship Warranty: During the first 30 days of ownership, we cover workmanship issues. This includes instances such as incorrect plumbing, bolts failing or snapping during transport, and factory defective parts. Please note that the remedy for these situations will be determined on a case-by-case basis. If a workmanship issue arises, we will ship you the necessary defective or failed parts within 90 days of purchase and provide guidance on replacing the part. 

  • We will gladly install/repair any issues in the first 30 days, but you must bring the rig to us at our location. We do not cover transportation, lodging, fuel or loss-of-work costs. We do not pay other shops to make repairs for any reason.

  • Exclusions from Warranty: The following items are excluded and does not have any warranty:

  • Chemicals, Ball Valves, Hoses, Guns/Wands & 12v Pumps

For items that have their own manufacturer warranties, such as CRX, Honda, Noco, Flojet, GF, Pentair, Delavan and a few others, you must contact the manufacturer directly for warranty replacements. We are unable to offer free replacements for these items.

CRX Engines: CRX engines can be serviced at CRX/Simpson dealerships, which often include mower shops. These authorized warranty service centers can handle the required repairs on engines. If needed, we can ship parts directly to them if they don't have them in stock. CRX provides easy access to certain items like fuel pumps, coil packs, starters, and rectifiers. They can ship these parts directly to you at no cost. We can also offer over-the-phone support to assist you with the easy installation. 

Honda Engines: Honda engines can be serviced at Honda dealerships, which often include mower shops. These authorized warranty service centers can perform the necessary repairs on engines. Please be aware that Honda has a lengthy warranty repair process that may take several weeks.

We strive to provide quality products and stand behind our workmanship. If you have any questions or concerns regarding the warranty, please don't hesitate to contact us at 813-686-7638 or Info@CigarCitySoftwash.com. 

 

Thank you for choosing Cigar City Softwash! 

 

We are constantly updating our user manual on our website! Be sure to check our website under the Free Info section for more updated troubleshooting tips. We are always adding new troubleshooting guides to our Help page. We also welcome feedback, if there is a user guide you would like to see on our website, let us know and we’ll create it! 

Warranty Information:

Warranties with us are simple. Just bring your purchase back to us, and we’ll get it squared away. Here are the most common warranties, but note: they do not cover rust, chemical abuse or acts of god failures, user damage or intentional breakage.

  • Honda Engines, CRX Engines - 3 Years

  • Ingersoll Rand Compressors - 1 Year (Direct from Manufacturer only)

  • AR, General Pump, Comet - 1 Year

  • Gas Roof Pumps - 1 Year ( Void For: Incorrect or contaminated fuel, Low oil level, Mis-use, Overtorque, Poor Maintenance and Up-keep)

  • Whisper Wash Surface Cleaners - 1 Year

  • Titan Reels - 1 Year

  • King Reels - 2 Years

  • Bigfoot Trailers - 1 Year 

  • Bigfoot Trailer Tires & Roadside Assistance (Tredit Advantage) - 1 Year 

    

This is a very important warranty notice. 

Action is required on your part as soon as you receive the equipment. 

Bigfoot Trailers: Each trailer must be registered by you, the owner, as soon as you take possession of it. There is a small piece of paper that needs to be detached from the Certificate of Origin. Please fill this out and return to Bigfoot Trailers LLC, 6925 #C State Road 60 W, Mulberry FL 33860

Tire Warranty & Road Side Assistance:

Each new Bigfoot Trailer comes with a 1 year road side warranty. The Tredit Advance program is a nation wide, 24/7 service. No fees for tire coverage on the tires in the first year. You must register with your registration number at www.tredittire.com/guarantees-simplified 

Triple Crown Trailers: Each trailer must be registered by you, the owner, as soon as you take possession of it. There is a small piece of paper that needs to be detached from the Certificate of Origin. Please fill this out and return to Triple Crown Trailers within 7 days.

Engines, Pumps, Gearboxes & Other Items: 

No registration required. You must maintain proof of when you bought your machines. Our invoice is enough proof for other service centers, and we do keep invoices on file.