Updated Manuals: 

We are constantly updating our user manual on our website! Be sure to check our website under the Free Info section for more updated troubleshooting tips. We are always adding new troubleshooting guides to our Help page. We also welcome feedback, if there is a user guide you would like to see on our website, let us know and we’ll create it! 

Warranty Information:

Warranties with us are pretty simple and common sense, but we’ve been forced to create this document to fully outline everything. Just bring your purchase back to us within the first 30 days and we’ll get it squared away at no charge; however, warranty does not cover rust, chemical abuse, acts of god, user error or intentional breakage.

• Honda Engines & CRX Engines - 3 Years
• Ingersoll Rand Compressors - 1 Year (Direct from Manufacturer only)

• AR, General Pump, Comet Gearboxes & Pumps - 1 Year
• Gas Roof Pumps - 1 Year ( Warranty Voided For: Incorrect or contaminated fuel, Low oil level, Mis-use, Overtorque, over pressurized, poor Maintenance or no up-keep)

• Whisper Wash Surface Cleaners - 1 Year
• Titan Reels - 1 Year
• King Reels - 2 Years (Limited Parts)
• Bigfoot Trailers - 1 Year 
• Bigfoot Trailer Tires & Roadside Assistance (Tredit Advantage) - 1 Year 
• Anvil Trailers - 5 Years
• Delavan/Flowjet 12v Pumps - 2 Years (Must contact them directly)

 

Bigfoot Trailers: Each trailer must be registered by you, the owner, as soon as you take possession of it. There is a small piece of paper that needs to be detached from the Certificate of Origin. Please fill this out and return to Bigfoot Trailers LLC, 6925 #C State Road 60 W, Mulberry FL 33860

Tire Warranty & Road Side Assistance:

Each new Bigfoot Trailer comes with a 1 year road side warranty. The Tredit Advance program is a nation wide, 24/7 service. No fees for tire coverage on the tires in the first year. You must register with your registration number at www.tredittire.com/guarantees-simplified 

Triple Crown Trailers: Each trailer must be registered by you, the owner, as soon as you take possession of it. There is a small piece of paper that needs to be detached from the Certificate of Origin. Please fill this out and return to Triple Crown Trailers within 7 days.

Engines, Pumps, Gearboxes & Other Items: 

No registration required. You must maintain proof of when you bought your machines. Our invoice is enough proof for most service centers, and we do keep invoices on file. If you have any issues with another service center and a factory warranty, please contact us and we will step in to help. 

Anvil Trailers: Each trailer must be registered by you, the owner, as soon as you take possession of it. There is a small piece of paper that needs to be detached from the Certificate of Origin. Please fill this out and return to Triple Crown Trailers within 7 days.

 

Cigar City Assembled Rig Warranty

Each and every new Cigar City Rig comes with a 30 Day Bumper to Bumper Limited Warranty.

Thank you for choosing our rig for your pressure washing needs. We want to ensure that you have a clear understanding of our warranty terms and conditions. Please read the following information carefully. Pressure Washing is a maintenance intensive industry and you must be able to carry out repairs on your own. 

• Rig Testing and Maintenance: All rigs are thoroughly tested for a minimum of one hour under pressure before leaving our shop in addition to a one-hour walk through on delivery to show you how to operate your rig and that everything is working correctly. It is your responsibility as the end user to perform all maintenance and repairs on the rig after this point. 
• CCSW Workmanship Warranty: During the first 30 days of ownership, we cover workmanship issues. This includes instances such as incorrect plumbing, bolts failing or snapping during transport, and factory defective parts. Please note that the remedy for these situations will be determined on a case-by-case basis. If a workmanship issue arises, we will ship you the necessary defective or failed parts within 30 days of purchase and provide guidance on replacing the part. 

 

• We will gladly install/repair any issues in the first 30 days, but you must bring the rig to us at our factory shop. We do not cover transportation, lodging, fuel or loss-of-work costs. We do not provide payment to any other company for repairs for any reason. In the event of a part failure or defect, we can ship the replacement part to your preferred service center, but you are responsible for their labor.

• Exclusions from Warranty: The following items are excluded and does not have any warranty:

• Chemicals, Ball Valves, Hoses of any kind, Guns/Wands & 12v Pumps

For items that have their own manufacturer warranties such as Noco, Flojet, GF, Pentair, Delavan, FlowPro and a few others, you must contact the manufacturer directly for warranty replacements. We are unable to offer warranty replacements for these items. This is a requirement of the manufacture, not us. These manufactures will not allow us to process warranty claims on your behalf.

 

CRX Engines: CRX engines can be serviced at CRX/Simpson dealerships, which often include mower shops. These authorized warranty service centers can handle the required repairs on engines. If needed, we can ship parts directly to them if they don't have them in stock. CRX provides easy access to certain items like fuel pumps, coil packs, starters, and rectifiers. They can ship these parts directly to you at no cost. We can also offer over-the-phone support to assist you with the easy installation. 

Honda Engines: Honda engines can be serviced at Honda dealerships, which often include mower shops. These authorized warranty service centers can perform the necessary repairs on engines. Please be aware that Honda has a lengthy warranty repair process that may take several weeks.

Bears Full Responsibility and Liability For Trailer Hook Up To Tow Vehicle And For Trailer Use. must be sure the trailer is securely attached to the tow vehicle. Hitch should be securely fastened and safety chains attached. Plug in electrical plug from trailer to tow vehicle and check to make sure all lights on both trailer and tow vehicle are working properly. Utilize brake controller in tow vehicle for trailer brakes and attach breakaway cord to tow vehicle if applicable. Buyer hereby agrees to waive, release, and discharge forever, Cigar City Softwash Supply, Cargo Trailer Connections, LLC, Anvil Trailer, LLC, Triple Crown Trailers, LLC, or any suppliers or other manufactures and their respective officers, employees and agents from any and all liabilities, claims, demands, or causes of action whatsoever for any harm, loss, damage, personal injuries, or death, due to to negligence or any other cause resulting from, arising out of, or in connection with trailer hook up, installation, and use of said cargo trailer or towing equipment. I represent and acknowledge that I have fully read this acknowledgement of risk, waiver of liability, and release of liability and fully understand each and every provision and that I am voluntarily executing this agreement.

I hereby accept this model as presented and understand that all sales are final.A copy of the limited factory warranty has been provided for said Trailer and I understand that the tires are warranted by tire manufacturer, axles are warranted by axle manufacturer, and any other component parts are warranted by said manufacturer and Cigar City Softwash Supply bears no responsibility for those component parts. 

Summary: In the event of a part failure, I, fully understand that I will need to calmly contact Cigar City Softwash Supply and explain the failure. Cigar City will then determine the fastest way to repair the problem which can be either myself, the customer, bringing the rig back to Cigar City or they can ship me the replacement part. I also fully understand that Cigar City will not pay another shop for the repair, for any reason.

We strive to provide quality products and stand behind our workmanship. If you have any questions or concerns regarding the warranty, please don't hesitate to contact us at 813-686-7638 or Info@CigarCitySoftwash.com.  Thank you for choosing Cigar City Softwash!

 

 

 

Anvil Warranty Statement

Anvil Trailer, LLC 2110 N. Industrial Blvd. Douglas, Ga. 31533 Tel (912) 493-9040

Fax (912) 292-4539 Email: anviltrailerrags@outlook.com 

 

Anvil Trailer 5-Year Limited Warranty

Anvil Trailer, LLC warrants to the original consumer purchaser for a period of five (5) years from the date of purchase that structure of trailer shall be free of defects in materials and workmanship attributable to warrantor. Excluded from this warranty are electrical, plumbing, windows, doors, sealant, paint, undercoating, and fiberglass parts, which are warranted for defects for one (1) year from the date of purchase. Warranty does not transfer to subsequent owners. All Warranty requests must be presented to Anvil Trailer, LLC and proper arrangements must be made and approved in writing by warrantor prior to any work being done. This limited warranty is issued by Anvil Trailer, LLC for trailer structure only. Any alterations to trailer structure will void warranty. E-Track, D-Rings, or any other weight supporting devices added by anyone other than Anvil Trailer will void warranty. Tires are warranted by tire manufacturer, axles are warranted by axle manufacturer, and any other component parts are warranted by respective manufacturer. Anvil Trailer, LLC bears no responsibility for outside manufactured component parts. Excluded From Warranty: (1) Screwless Exteriors are not included as a warranty item. (2)Warrantor is not responsible for claims in relation to: defacing, scratches, dents, chips, or tears on any surface not caused by warrantor. (3) Routine Maintenance. (4) Damage from unauthorized repairs, abuse, misuse, or neglect. (5) Damage caused by improper hitch ball or tow hook-up. (6) Component parts covered by separate supplier warranty. Warrantor's Obligation: Warrantor shall elect to remedy defects in materials and workmanship caused by warrantor through repair, replacement, or refund. Refund only if replacement or repair is not possible. All defective products shall be delivered to warrantors address above, unless prior written approval is obtained from warrantor. Warrantor may select another qualified location for the repair to be completed. Warrantor will not be obligated, in any way, to pay for repairs made without its specific approval. All cost incurred in shipping or delivery of products for warranty service shall be borne by purchaser. Warrantor shall remedy defects within a reasonable time, not to exceed (60) days after delivery by purchaser. Purchaser's Obligation: Purchaser must complete and return warranty registration within fifteen (15) days of purchase to obtain warranty service. Purchaser must notify warrantor of any defects within fifteen (15) days after it is , or should have been discovered. Purchaser must pay all service, towing, and transportation charges incurred to obtain warranty service. Disclaimer of Consequential and Incidental Damages: The original purchaser of warrantor's product and any person to whom the product is transferred, and to any person who is an intended user or beneficiary of the product shall not be entitled to recover from warrantor any consequential or incidental damages resulting from any product defects, including loss of trailer, revenue, or other commercial loss, use of equipment rental or loss of time and convenience. Limitation and Disclaimer of Implied Warranty: Warrantor expressly limits the duration of all implied warranties of merchantability, fitness for a particular purpose and other implied warranties to the warranty period of five (5) years. The warrantor expressly disclaims all the implied warranties after expiration of warranty date. No person has the authority to enlarge, amend, or modify this warranty. Design Change: Warrantor reserves the right to change the design of its product from time to time without notice or obligation to make corresponding changes to previously manufactured products. This warranty gives you specific rights. No action to enforce this warranty shall be commenced later than six (6) months after the discovery of any defect or after the expiration date of warranty period.

Important Safety & Maintenance Concerns: Side door must be locked during transport. Roof Vent should remain closed during transport. Check lug nuts frequently to make sure they remain tight. Axles should be greased every 3000 miles. Do not walk on roof, it is not meant to support your weight. Check all trailer lights before towing. Interior lights will not operate unless tow vehicle's running lights are on. Battery for break-away system needs to be checked annually and replaced every 3-5 years as needed. Be sure trailer is securely attached to your tow vehicle with correct ball size and safety chains are secured. Brake controller must be installed in tow vehicle for trailer brakes to work in conjunction with tow vehicle brakes. Do not overload trailer beyond maximum axle capacity.

Special Trailer Notice if Applicable

Stop and tighten all lug nuts on wheels after 50 miles and again at 100 miles, followed by every 1,000 miles after that. 

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying the Trailer manufacturer. If NHTSA receives similar complaints, it may open an investigation and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, Cigar City Softwash, or the trailer manufacturer. To contact NHTSA, you may either call the Auto Safety Hotline toll free at (888) 327-4236 CITY:1-800-424-9153); or go to Http://www.safercar.gov or write to: NHTSA, US Dept. of Transportation, 1200 New Jersey SE, Washington, DC 20590. You can also obtain other information about motor vehicle safety from http://www.safercar.gov