Default Service Terms for Your Invoices & Estimates


By accepting this Estimate, you agree to our Terms & Conditions as follows:


Payment is due at time of service rendered. After 7 days, a 25% late fee will be applied each month. After 30 days, the invoice will be turned over to collection and/or lien placed on property. Should you fail to pay your invoice within 7 days of the invoiced date, we reserve the right to cancel and void any warranty for services rendered. If payment is turned over to collections, you will be charged an additional $550 for court & legal costs. In addition, if negative reviews are left because of failure to pay, you will be subject to defamation lawsuits. 


If using a credit card, a 3.1% fee will be added to each transaction. No fee is charged for cash/check.

Water Usage: By signing this agreement, you provide Cigar City Softwash the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available.


 Color and Tone Concerns: The properties and species of wood and or pavers age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards or pavers as well as total project as densities and other characteristics vary across and throughout the wood or brick. Cigar City Softwash and its associates attempt to represent final finish color and tones as best as possible. When sealing Older pavers it is possible to only achieve a semi gloss finish with a slight sheen. This is due to the age of the pavers. Light colored pavers will have a hard time showing a high sheen as-well, it will be there but, it will be difficult to see. While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish. We will attempt to provide the highest quality possible. Occasionally some pavers will not shine as well as others. this is due to many factors. If the shine is not where you want we can add a top coat for an additional .56c a sqft to increase the finish to gloss. This has to be done 24-48 hours after the initial sealing. the minimum charge for this is $300.

Removal & Replacement of Deck Contents: Removal and replacement of grills, deck furniture, planters and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage to any furniture being moved by Cigar City Softwash. An additional $150 charge may be applied for time and labor devoted to the removal of these items.

Stains: Some stains cannot be removed by power washing. Tree sap, crawling vine limbs, artillery fungus, splatters from stains, oils and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all. We will utilize all methods available.


Payments to Cigar City Softwash are due as per the contract. They are to be paid by check or cash. Credit cards will be accepted but a 3.1% convenience fee will be charged. All balances are ALWAYS due upon completion of the job. Any variance to this policy must be agreed upon and in writing on our contract. Late charges of $20.00 per day, unless a variance was agreed upon in writing, will be immediately assessed on all balances not paid in accordance within 72 hours of contract terms. The customer agrees to pay any collection cost incurred by Cigar City Softwash related to the collection in process of outstanding balances.